Cornwall Police Service

CPS Seeking Public Participation in Strategic Planning Survey via Text Notification

Published on April 20, 2021

Cornwall, ON - The Cornwall Police Services Board and the Cornwall Police Service (CPS) would like to invite all members of our community to take part in a survey to assist in the development of the 2021-2023 Strategic Plan.

Originally announced on March 18, 2021, the CPS is now taking a new approach as a final push to reach as many residents as possible.

On Wednesday, April 21, 2021 at approximately 4:00 pm, a quantity of cell phone users in the Cornwall area will receive a text message inviting them to take the survey. The text message will appear as it does in the image below, and will contain a direct link to the CPS website where the links to the survey can be found. The text message will be sent from the number 1-844-539-1378.

text sample “We are using this approach as an additional means to reach a greater cross-section of our community,” said Deputy Chief of Police Shawna Spowart. “We are now in the final week of the survey and we want to ensure as many residents as possible have an opportunity to contribute their opinion about crime and community safety in the City of Cornwall.”

Already at over 1200 respondents, the CPS is using a text message as a final method of reaching the public.

“During the early release of the survey, the CPS had used our auxiliary members to deliver hard copies of the survey to seniors’ residences, apartment complexes and businesses throughout the city,” adds Deputy Chief Spowart. “With the current lockdown, we have identified the need to become creative with how we get the survey to our residents.”

The survey will take approximately ten minutes to complete and will contain a series of questions surrounding residents’ and visitor’s perception of crime and safety in the City of Cornwall. All of the data collected as part of this survey will be compiled for statistical purposes only, to assist in the development of the 2021-2023 Strategic Plan. All individual answers will remain anonymous.

With many scams and fraudulent text message schemes circulating, the CPS would like to advise the public that this text message will be a legitimate message from the Cornwall Police Service. Please do not open links from untrusted numbers or sources that you are unfamiliar with. The CPS will only be sending one text message on Wednesday, April 21, 2021 at approximately 4:00 pm from the phone number: 1-844-539-1378. If you are unsure about the message, please visit to verify the information.

To access the survey electronically or learn more about this process, click here: 

Paper copies of the survey are accessible at our police stations, located at 340 Pitt Street and 330 Montreal Road. The deadline to complete the survey is Thursday, April 22nd, 2021 at 4:00 p.m.

The CPS would like to thank the public in advance for their participation in our Strategic Plan development process. We look forward to sharing the final plan with our community later this year and appreciate all input provided.


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